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METRO Group Compliance Program

The activities of the METRO GROUP are subjected to the laws of the different countries it operates in, regulations and internal established standards of conduct. In 2007, METRO GROUP has created a group-wide standardized Compliance Program which combines and complements the existing measures to ensure compliance with these rules. The goal of the Compliance Program is to support all METRO GROUP employees in complying with relevant laws, regulations and standards of conduct. For this purpose, clearly defined measures were established. Their implementation is organized and coordinated by the METRO GROUP Compliance Officers.
The 8 Essential components of the Compliance Program make up the Business Principles of METRO GROUP:
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  • We make a strict distinction between personal interests and the interests of the company.
  • We respect the rules of fair competition.
  • We do not offer anyone an advantage that cannot be justified.
  • We treat everyone as equals.
  • We do not use our position to our personal advantage.
  • We are a fair employer.
  • We treat all information related to the company as confidential.
  • We respect all legal provisions and regulations.

A document explaining the eight Business Principles in a generally understandable way illustrated by practical examples is made available to the employees in a printed version and electronically on the intranet. Additionally the employees are trained on compliance with the Business Principles.

The Compliance Organization, which was established in the course of the implementation of the Compliance Program, checks the Business Principles and other aspects of our operations for possible weaknesses. Based on these analyses, specific measures and new processes are created that help avoid misconduct resulting from ignorance or violations.
The employees are informed about the standards of conduct, laws and regulations relevant for their area of work. The Compliance Organization also provides necessary support for complying with the resulting obligations by offering special training sessions and counsel as well as self-assessment tools on the intranet where necessary.

When in doubt, employees working for the Group can contact their local compliance officers. In addition, the employees and external third parties (e.g. customers, suppliers and other business partners) have the option of reporting any compliance violations to the METRO GROUP Compliance Reporting Hotline. Notifications to this system can be made directly via the Internet. Where required, incidents may also be reported anonymously.

Click here to view compliance FAQs

Click here to find METRO Group Compliance Reporting Hotline