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Compliance

What is Compliance?

Per definition Compliance means the obedience with legislation, regulations and self-made behavioral standards.

While doing business it is of utmost importance to do it in a compliant manner, meaning to stick to national and international legislation as well as regulations and of course to act in accordance to the internal code of conduct. Thus, a company such as METRO is able to do business in the correct manner, we strive for. This means for us to act always simply right!

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Compliance at METRO

Compliance is firmly established in the company culture of METRO AG and therewith also at METRO China An enormous Compliance Programme has been set up to support all METRO employees in complying with relevant laws, regulations and standards of conduct.

For this purpose, clearly defined measures were established. Their implementation is organized and coordinated by the METRO Compliance Officers in each company and country.

Essential components of the Compliance Programme are the eight Business Principles of METRO GROUP: Upon joining the company all employees are introduced to and requested to observe the METRO GROUP Business Principles. The Business Principles are the foundation of any business at METRO!


The Business Principles of METRO GROUP
  • We make a strict distinction between personal interests and the interests of the company.
  • We respect the rules of fair competition.
  • We do not offer anyone an advantage that cannot be justified.
  • We treat everyone as equals.
  • We do not use our position to our personal advantage.
  • We are a fair employer.
  • We treat all information related to the company as confidential.
  • We respect all legal provisions and regulations.


Compliance Reporting System

Even though the implemented Compliance Programme is running effectively, transgressions may arise. METRO aims at preventing and resolving any kind of misconduct or unfair treatment. Therefore METRO encourages employees as well externals (such as customers, suppliers, consultants) to speak up whenever they observe an alleged misconduct. The Compliance Reporting System is available at HERE 24/7. While reporting an alleged Compliance incident, the reporter can also remain anonymous.


Compliance Department

Moreover, the Compliance Department and Compliance Officer for METRO China, can be contactet at Email:  compliance@metro.com.cn.